Senior Technical Support Specialist

Canada – Full-Time

What does Shinydocs do?

Founded in 2014, we leverage artificial intelligence and machine learning to help companies organize their documents by finding unstructured information wherever it exists and eliminating redundant, obsolete, and trivial files. Shinydocs searches, organizes, and understands unstructured data at scale, providing actionable security, compliance, and business operations insights. We’re partnering with some of the largest technology companies in the world to revolutionize how they handle information.

How will I make an impact?

As a Senior Technical Support Specialist reporting to the VP of Customer Operations and working on a team of 6, you will be responsible for ensuring the ongoing success and support of Shinydocs within specific customers environments.

Within your first 30 days, you will learn why Shinydocs is valuable to our customers and learn about the Shinydocs product suite, shadowing with current team members to gain valuable experience on how Shinydocs works for our customers.

What are the requirements?

  • Experience providing technical expertise in customer implementation projects, with working knowledge of database, operating systems and elastic search.
  • Writing and maintaining cos (json, powershell, HTML) and monitoring performance of product within customers environment.
  • Gathering information and requirements from customers and translate into technical solutions or stories for R&D
  • Familiarity with ECMs like OpenText, SharePoint, FileNet, etc. would be awesome
  • Not specific to this role, but helpful to the role Superior Communication, ability to address and resolve customer business challenges, ability to learn new software/technology and agile project delivery.

Not sure if you have enough or the right experience for this job? Apply anyways. Only 1% of candidates will ever meet every single requirement on most job postings. It’s not a big deal if you don’t meet all our requirements, as long as you’re interested in learning and willing to work hard.

What are the challenges?

We’re a fully bootstrapped small company that is growing very quickly. There will be growing pains. It can be a bit chaotic at times and that backlog just keeps growing, but it’s an evolving company culture and you can help shape it. Until then, you have to be very comfortable with lack of structure, understand that you won’t have time to do everything, and know how to prioritize tasks on your own. Don’t be surprised if priorities change.

Why join?

We’re a team of experienced grownups who work hard and get home on time. Our product isn’t glamourous but it’s satisfying work. We’re solving real problems within our space, impacting hundreds of organizations, and making work life significantly easier. We are a profitable scale-up that values sustainable growth.

We promote continuous learning in a flexible work environment, innovate often, pivot when needed, and iterate rapidly. We value creativity and encourage autonomy. You’ll also hear us laughing often throughout the day, either with each other, at each other, or at ourselves.

To apply, please email us at [email protected] with your resume provided in PDF format.

Shinydocs Corporation is an equal opportunity employer and does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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