Enterprise Intelligence for Innovators
Rethinking the challenges of understanding your data and processes
Hosted by Shinydocs Founder and CEO Jason Cassidy, Enterprise Intelligence for Innovators is a weekly video series that talks to industry experts, global thought leaders, and seasoned knowledge workers about how they’re tackling their information challenges, embracing new technologies, and moving the needle on performance.
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From there it’s a throwback to the birth of ECM. Back in the 90’s ECMs were purpose built to manage and automate mission critical, document intensive, large scale processes at organizations. But that was tied to a limited amount of information. The scale has exploded and organizations need to let go of unrealistic expectations around how much records management the average knowledge work is inclined to perform.
Out in space and here on earth companies still need to face the gap between the ideal and the reality when it comes to managing data, otherwise you end up with nothing more than a costly digital dumpster.
It’s all about people, process, information and technology in that order. Technology without strategic thinking is just reactionary. Processes that don’t take people into consideration will stall. Companies need to take an holistic approach to solutions and to their data. Without context data is meaningless and projects are doomed to failure.
In the face of this companies are still struggling to get a handle on the sheer volume of incoming data. It requires thinking beyond the application and putting the data first. But it’s proving hard to change engrained behaviours. Visionaries know that automation drives efficiencies, mitigates risk, drives understanding and provides incredible organizational value. Find those people in your organization.
David talks about how most knowledge workers aren’t records managers so when it comes to information they tend to what’s easiest. That’s not always what’s best for the organization though. Knowledge gets buried in silos, isn’t easily found, hampers productivity and can often prove to be the smoking gun during discovery. Suddenly information becomes a liability not an asset.