Rethinking the challenges of understanding your data and processes
Hosted by Shinydocs Founder and CEO Jason Cassidy, Enterprise Intelligence is a weekly video series that talks to industry experts, global thought leaders, and seasoned knowledge workers about how they’re tackling their information challenges, embracing new technologies, and moving the needle on performance.
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David talks about how most knowledge workers aren’t records managers so when it comes to information they tend to what’s easiest. That’s not always what’s best for the organization though. Knowledge gets buried in silos, isn’t easily found, hampers productivity and can often prove to be the smoking gun during discovery. Suddenly information becomes a liability not an asset.
Also exploring the notion of a Security Defragmentor to help companies manage permissions on their files – something they’ve been historically bad at.
It’s about being able to arm information managers with the visualizations to expose opportunities for improvement, identify the high priority items and maybe even revolutionize how things are done.
It’s clear that Content Services needs to rely on a plurality of solutions to become truly effective and that outcomes matter more than capabilities. Enterprise organizations will be driving business with A.I. but that assumes it’s being fed quality data.
It’s about discarding monolithic approaches that don’t focus on customer success in favour of agile processes that actually help drive decision making.