IMPROVED CUSTOMER EXPERIENCE
Empower your team with instant access to client information.
Empower your customer-facing teams with efficiency and accuracy by giving them a company-wide content search that retrieves information in seconds.
Teams need easy access to customer information.
Invoices, service agreements, statements, and other customer documents are often stored in multiple locations. When your employees have to search through file shares, the cloud, and their personal machines to find the information they need, customer service suffers.
One search. All your content.
With Shinydocs, your users get a search panel that shows them content from common sources like SharePoint, OneDrive, OpenText, Box, Microsoft Teams, file shares, emails, and more – so they can find what they need quickly.
Advanced search features enable your teams to search based on file type, metadata, or the text inside a file – even if the text is in an image. Apply custom rules to give users additional context based on customer type, or anything else that helps them find content faster.
Secure information access
Shinydocs allows you to search behind the firewall, ensuring customer information is secure. Our search inherits access permissions from each of your content sources, so users can only access authorized content.
Retain customers while making employees
Productive customer service reps make for happier customers.
Productive customer service
With Shinydocs, customer-facing teams can find every document related to a customer, from across the organization, in seconds. No more digging to find the right file and then searching its contents to get the information.
Increased customer loyalty
Customers rely on you for quick and accurate information. Build trust and loyalty with your customers to ensure retention and turn new customers into customers for life.
Ready to analyze your unstructured data?
This report offers an overview and a step-by-step guide for creating an inventory, so you can identify redundant, obsolete, and trivial (ROT) data and drive productivity.
Frequently Asked Questions
Book a call to discuss putting your unstructured data to work.
Chat with one of our knowledgeable specialists who can help you get started with the right solution based on your goals.