Empower your team with instant access to client information.

Empower your customer-facing teams with efficiency and accuracy by giving them a company-wide content search that retrieves information in seconds.

Teams need easy access to customer information.

Invoices, service agreements, statements, and other customer documents are often stored in multiple locations. When your employees have to search through file shares, the cloud, and their personal machines to find the information they need, customer service suffers.

Customer data is buried

Up to 80% of valuable business information is hidden in files across the organization, instead of easy-to-access places like a CRM – making it harder to find, even when used regularly.

Customers expect efficiency

When customers contact your team, they expect information in seconds. Delayed responses can create frustration and put customer loyalty and happiness at risk.

Accuracy is everything

Efficiency is only useful with accuracy. Employees must be able to validate that they have the most relevant and up-to-date information for customers.

SECURE search

One search. All your content.

With Shinydocs, your users get a search panel that shows them content from common sources like SharePoint, OneDrive, OpenText, Box, Microsoft Teams, file shares, emails, and more – so they can find what they need quickly.

Secure information access

Shinydocs allows you to search behind the firewall, ensuring customer information is secure. Our search inherits access permissions from each of your content sources, so users can only access authorized content.


Retain customers while making employees
more productive.

Productive customer service reps make for happier customers.

Productive customer service

With Shinydocs, customer-facing teams can find every document related to a customer, from across the organization, in seconds. No more digging to find the right file and then searching its contents to get the information.

Increased customer loyalty

Customers rely on you for quick and accurate information. Build trust and loyalty with your customers to ensure retention and turn new customers into customers for life.

Better employee morale

Dealing with frustrated customers can take a toll. Demoralized employees are more likely to leave, which drives up retention and hiring costs. Keep your employees happy by giving them the tools to do what they love – making your customers happy.

Ready to analyze your business content?

This report offers an overview and a step-by-step guide for creating an inventory, so you can identify redundant, obsolete, and trivial (ROT) data and drive productivity. 

Frequently Asked Questions

Book a call to discuss putting your business content to work.

Chat with one of our knowledgeable specialists who can help you get started with the right solution based on your goals.

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