Secure Shinydocs Search Engine and Dashboards access with OIDC

This guide walks you through securing and configuring access to two components of Shinydocs Pro:

• Shinydocs Search Engine (powered by OpenSearch) - the backend search and analytics engine that indexes and queries your organization's content.

• Shinydocs Dashboards (powered by OpenSearch Dashboards) - the web-based interface where users view search results, dashboards, and reports.

By the end of this guide, you will have:

• Replaced the default demo certificates with certificates issued by your organization.

• Enabled HTTPS on both the search engine and dashboards.

• Configured DNS so users can reach the dashboards at a friendly, trusted hostname.

• Set up single sign-on (SSO) using OpenID Connect with Microsoft Entra ID, so users log in with their existing corporate credentials.

• Created role-based access controls that determine what each group of users can see and do.

• Connected the Shinydocs Pro Control Center to the secured services using a dedicated service account.

How Authentication Works in This Setup

Once configured, two separate authentication paths will coexist:

• Interactive users (people using a browser to access Dashboards) authenticate via OpenID Connect. They click an SSO button, sign in through Microsoft Entra ID, and are redirected back to Dashboards with their identity and roles attached.

• Backend services (Shinydocs Pro itself, and the internal Dashboards server process) authenticate using a traditional username and password over HTTPS. This is called basic authentication. These service accounts are defined locally inside OpenSearch and never go through Entra ID.

Both paths are active at the same time. The search engine evaluates them in order: if a request includes basic auth credentials, it uses those; if not, it hands off to the OIDC flow. This means enabling SSO does not break Shinydocs Pro's ability to read and write data.

Plan Your Access Model

Before configuring single sign-on, decide which groups of people need access and what they should be allowed to do. This is the most important planning step, and it is much easier to get right before you start editing configuration files.

How Roles Work

The access model has three layers:

• Entra ID App Roles - defined in your Azure App Registration. These are the labels your identity team assigns to users or groups (e.g., "os_admin", "os_hr_viewer"). They travel inside the authentication token when a user signs in.

• OpenSearch backend roles - the search engine receives the App Role values from the token and treats them as backend roles.

• OpenSearch security roles - permission sets that you define in roles.yml and map to backend roles in roles_mapping.yml. This is where you control exactly which indices each group can access and what actions they can perform.

In short: Entra ID roles flow into the token, the token carries them to the search engine, and the search engine maps them to permissions on specific indices.

App Roles vs. Group Claims

Entra ID can send either App Roles (preffered) or Group Claims in the authentication token. For this setup, App Roles are strongly recommended:

• App Roles appear as clean string values in the token (e.g., "roles": ["os_admin"]). They are simple to map in OpenSearch.

• Group Claims send Azure group object IDs (long GUIDs). They are harder to work with, and in large organizations with many group memberships, the token can exceed browser cookie size limits, causing login failures.

Understanding Index Names and Aliases

When you create a source in the Shinydocs Pro Control Center, the search engine stores its data in an index with a GUID-based name (e.g., a3f8c1d2-7b4e-4f9a-b6c1-8d2e3f4a5b6c). This name is not human-readable, so Shinydocs Pro also creates an alias based on the source name you entered in Shinydocs Pro Control Center.

For example, if you create a source called "Marketing Docs", the alias will be marketing-docs. If you create a source called "HR Policies", the alias will be hr-policies. When defining index-level permissions in OpenSearch roles, you use these aliases (or wildcard patterns that match them) to control access.

Recommended Roles

Most deployments need two categories of roles:

• Cluster-level roles for administrators and broad-access analysts who need to see everything.

• Index-scoped roles for teams that should only access specific sources. These are custom roles you define in roles.yml, using index aliases to control which data each team can see.

The following table shows a recommended starting set. The first three are standard; the index-scoped examples illustrate the pattern you would repeat for each team or source:

The italicized rows are examples. You would create one App Role and one custom OpenSearch role for each team or group of sources that needs isolated access. The pattern is always the same: define the role in roles.yml with the appropriate index alias patterns, map the App Role to it in roles_mapping.yml, and assign users to the App Role in Entra ID.

Dashboards Tenants (Multi-Tenancy)

In addition to controlling which indices a user can query, you may want to control which saved dashboards, visualizations, and saved searches each team can see. OpenSearch Dashboards supports this through tenants.

A tenant is an isolated workspace inside Dashboards. Saved objects (dashboards, visualizations, index patterns) created in one tenant are not visible in another. Every user has access to a Private tenant (visible only to them) and can be granted access to shared tenants.

There are two common patterns:

Pattern A: Global Tenant + Private Tenants

All users share a Global tenant where organization-wide dashboards are published (e.g., company-wide search, executive summaries). Each user also has their own Private tenant for personal saved searches and experimental visualizations. This is the simplest setup and works well when index-level permissions are the primary access control.

Pattern B: Team-Specific Tenants

Each team gets its own named tenant (e.g., hr-team, legal-team). Dashboards and visualizations created by the HR team are only visible in the HR tenant. This is useful when teams build department-specific dashboards that should not be visible to other teams, or when different teams need different index patterns configured.

To create named tenants, add them to opensearch-security\tenants.yml:

hr-team: reserved: false description: "HR department dashboards and saved searches" legal-team: reserved: false description: "Legal department dashboards and saved searches" 

Then grant tenant access in your custom roles. The tenant_permissions block controls which tenants a role can read from or write to.

Example: Mapping Entra ID Groups to Roles

A typical enterprise deployment creates Entra ID security groups and assigns them App Roles through the Enterprise Application. Here is an expanded example showing both cluster-level and index-scoped roles:

Prerequisites

Before starting, confirm that you have the following:

• Shinydocs Pro installed and running, with the Search Engine and Dashboards operational (even if currently using HTTP and demo certificates).

• Access to the server where the Search Engine and Dashboards are installed. The default installation path is C:\ProgramData\Shinydocs\SearchEngine\config for the Search Engine.

• TLS certificates issued by your organization's certificate authority (CA).

• Microsoft Entra ID permissions - Global Administrator or Application Administrator in your tenant.

• A DNS record (or the ability to create one) that points a hostname to your Dashboards server.

• Network connectivity between the OpenSearch server and login.microsoftonline.com on port 443.

Step 1 - Prepare your TLS Certificates

Shinydocs Pro ships with demo certificates for convenience during initial setup. These are not suitable for production use. Before enabling HTTPS, you need to replace them with certificates issued by your organization's internal certificate authority (CA) or a trusted public CA.

What Ships With Shinydocs Pro

The default config directory (C:\ProgramData\Shinydocs\SearchEngine\config) contains the following certificate files:

config\ admin.pem # Admin client certificate admin-key.pem # Admin client private key localhost.pem # Demo server certificate (CN=localhost) localhost-key.pem # Demo server private key root-ca.pem # Demo root CA certificate opensearch.yml opensearch-security\ # Security plugin configuration files log4j2.properties ... 

Here is what the directory looks like on a default installation:

The demo certificates use CN=localhost and are signed by a demo CA. They will trigger browser warnings and are not trusted by other systems. You need to replace them.

What to Request From Your CA

Contact your organization's certificate team (or whoever manages your internal PKI) and request the following:

Search Engine Certificate (Internal Use)

The search engine is not exposed to end users directly. It is accessed by Shinydocs Pro and by the Dashboards server process, typically over localhost or an internal hostname. However, TLS is still required to encrypt traffic between components.

• Subject / Common Name (CN): localhost or the internal hostname of the server (e.g., the machine's NetBIOS name or FQDN on the internal network).

• Subject Alternative Names (SANs): Include localhost, 127.0.0.1, and the server's internal hostname or IP. This ensures connections from Shinydocs Pro (which typically connects via localhost) and from the Dashboards process both validate successfully.

• Key usage: Server authentication (TLS Web Server Authentication).

• Format: PEM-encoded. You need two files: the certificate file (.pem) and the private key file (-key.pem).

• Certificate chain: The certificate file should contain the full chain: the server certificate first, followed by any intermediate CA certificates in order. The root CA certificate should be provided as a separate file.

Dashboards Certificate (User-Facing)

Dashboards is the component that end users access in their browsers, so its certificate must use the DNS hostname you will publish.

• Subject / Common Name (CN): The hostname users will browse to (e.g., dashboards.corp.example.com).

• Subject Alternative Names (SANs): Include the DNS hostname and, if the Dashboards and Search Engine are on the same machine, localhost as well.

• Key usage: Server authentication (TLS Web Server Authentication).

• Format: PEM-encoded certificate and private key.

• Certificate chain: Full chain, same as above.

Admin Certificate (for Security Administration)

• Subject / CN: A distinguished name that identifies the admin client. The default Shinydocs configuration expects something like CN=os.admin,OU=Shinydocs Pro,O=Shinydocs Corporation,L=Kitchener,ST=Ontario,C=CA. You can use any DN, but it must match the admin_dn value in opensearch.yml.

• Key usage: Client authentication.

• Format: PEM-encoded certificate and private key.

Root CA Certificate

• The root CA certificate (and any intermediates) that signed all of the above. This file is referenced as root-ca.pem in the configuration. If your CA chain has intermediates, bundle them into a single file with the root CA at the bottom.

Replace the Demo Certificates

Once you have your certificates:

1. Back up the existing demo certificate files in C:\ProgramData\Shinydocs\SearchEngine\config\ to a safe location.

2. Place your new certificate files in the same config directory, using filenames that make sense for your environment. For example:

   config\ search-engine.pem # Search engine server certificate (full chain) search-engine-key.pem # Search engine server private key admin.pem # Your admin client certificate admin-key.pem # Your admin client private key root-ca.pem # Your root CA certificate 

3. Place the Dashboards certificate and key in the Dashboards config directory (e.g., dashboards.pem and dashboards-key.pem), along with a copy of root-ca.pem.

Configure DNS

Dashboards is the user-facing component that people access in their browsers. It needs a DNS hostname for two reasons:

• TLS certificates validate against hostnames. If users browse to an IP address but the certificate's CN/SAN contains a hostname, the browser will show a certificate mismatch error.

• Entra ID redirect URIs must use a hostname. Microsoft will not accept a bare IP address as a redirect URI for OIDC.

The search engine does not need a public or internal DNS record. It is accessed by Shinydocs Pro and the Dashboards server process over localhost or the machine's internal address, and those connections are covered by the SANs in the search engine certificate.

What to Create

Work with your DNS team to create an A record (or CNAME record, depending on your infrastructure) that points to the server hosting Dashboards:

 Choose a hostname that aligns with your organization's naming conventions. The examples in this guide use dashboards.corp.example.com as a placeholder.

Verify DNS Resolution

Before proceeding, confirm that the record resolves correctly from a client workstation:

nslookup dashboards.corp.example.com 

It should return the expected IP address. If it does not, HTTPS and OIDC configuration will fail later.

Step 2 - Enable HTTPS on the Search Engine

Open C:\ProgramData\Shinydocs\SearchEngine\config\opensearch.yml in a text editor. In its default state, the security plugin is disabled:

# disable the security plugin on opensearch. plugins.security.disabled: true 

To enable security, comment out (or remove) that line and uncomment the security block below it. Then update the certificate paths and the admin DN to match your new certificates.

Here is the complete security section with the changes highlighted:

# REMOVE or comment out this line: # plugins.security.disabled: true # Enable TLS for transport (node-to-node communication) plugins.security.ssl.transport.pemcert_filepath: search-engine.pem plugins.security.ssl.transport.pemkey_filepath: search-engine-key.pem plugins.security.ssl.transport.pemtrustedcas_filepath: root-ca.pem plugins.security.ssl.transport.enforce_hostname_verification: false # Enable TLS for HTTP (API and browser traffic) plugins.security.ssl.http.enabled: true plugins.security.ssl.http.pemcert_filepath: search-engine.pem plugins.security.ssl.http.pemkey_filepath: search-engine-key.pem plugins.security.ssl.http.pemtrustedcas_filepath: root-ca.pem plugins.security.ssl.http.enabled_protocols: - 'TLSv1.2' - 'TLSv1.3' # Do NOT use demo certificates in production plugins.security.allow_unsafe_democertificates: false # Allow the security plugin to initialize its index on first start plugins.security.allow_default_init_securityindex: true # Admin certificate DN (must match your admin certificate's Subject) plugins.security.authcz.admin_dn: - CN=os.admin,OU=Shinydocs Pro,O=Shinydocs Corporation,L=Kitchener,ST=Ontario,C=CA # Auditing plugins.security.audit.type: internal_opensearch plugins.security.audit.config.index: "'security-auditlog-'YYYY-MM" # Snapshot and REST API access plugins.security.enable_snapshot_restore_privilege: true plugins.security.check_snapshot_restore_write_privileges: true plugins.security.restapi.roles_enabled: ["all_access", "security_rest_api_access"] # System indices protection plugins.security.system_indices.enabled: true plugins.security.system_indices.indices: - ".plugins-ml-*" - ".opendistro-*" - ".opensearch-*" - ".ql-datasources" - ".replication-metadata-store" - ".opensearch-knn-models" 

Restart the Search Engine service after saving. Verify it is running by opening a browser on the server itself and navigating to:

https://localhost:9200/ 

You should see a JSON response with the cluster name. If your certificate's SAN includes localhost (as recommended), this should connect without warnings.

Step 3 - Enable HTTPS on Dashboards

Open the Dashboards configuration file (opensearch_dashboards.yml located in C:\ProgramData\Shinydocs\Dashboards\config) and update it with your certificate paths and the HTTPS URL of the search engine. On Windows, use absolute paths with double backslashes.

# Point Dashboards to the secured search engine (accessed locally) opensearch.hosts: ["https://localhost:9200"] opensearch.username: "admin" opensearch.password: "
      
       " # Serve Dashboards on the standard HTTPS port server.port: 443 # Enable HTTPS for the Dashboards web UI server.ssl.enabled: true server.ssl.certificate: "C:\\ProgramData\\Shinydocs\\Dashboards\\config\\dashboards.pem" server.ssl.key: "C:\\ProgramData\\Shinydocs\\Dashboards\\config\\dashboards-key.pem" # Trust the CA that signed the search engine's certificate opensearch.ssl.certificateAuthorities: ["C:\\ProgramData\\Shinydocs\\Dashboards\\config\\root-ca.pem"] opensearch.ssl.verificationMode: certificate opensearch.requestHeadersWhitelist: [authorization, securitytenant] opensearch_security.multitenancy.enabled: true opensearch_security.multitenancy.tenants.preferred: ["Private", "Global"] opensearch_security.readonly_mode.roles: ["kibana_read_only"] opensearch_security.cookie.secure: true 
      

Restart the Dashboards service. Verify by browsing to:

https://dashboards.corp.example.com/ 

You should see the login page served over HTTPS. Since port 443 is the default for HTTPS, it does not need to appear in the URL.

Step 4 - Configure Microsoft Entra ID

Register the Application

1. Sign into the Azure Portal at https://portal.azure.com .

2. Navigate to Microsoft Entra ID > App registrations > New registration.

3. Set the display name (e.g., Shinydocs Pro - Dashboards SSO).

4. Under Supported account types, select Accounts in this organizational directory only.

5. Set the Redirect URI to Web and enter:

https://dashboards.corp.example.com/auth/openid/login

6. Click Register.

Record Key Identifiers

From the App Registration Overview page, copy and save:

• Application (client) ID - this is your client_id.

• Directory (tenant) ID - used to construct the OIDC metadata URL:

https://login.microsoftonline.com/ /v2.0/.well-known/openid-configuration

Create a Client Secret

1. Go to Certificates & secrets > New client secret.

2. Enter a description (e.g., Shinydocs Dashboards OIDC) and choose an expiry.

3. Click Add. Copy the Value immediately - it is only shown once. This is your client_secret.

Create App Roles

1. Go to App roles > Create app role.

2. For each role, fill in:

   1. Display name: e.g., os_admin

   2. Allowed member types: Users/Groups

   3. Value: e.g., os_admin (this exact string appears in the token and must match your OpenSearch role mappings)

3. Click Apply. Repeat for each role. At minimum, create: os_admin, os_analyst, os_dashboards_user, and one role per team that needs index-scoped access (e.g., os_hr_viewer, os_legal_viewer).

Configure API Permissions

1. Go to API permissions > Add a permission > Microsoft Graph > Delegated permissions.

2. Add:

   1. openid

   2. email

   3. profile

Assign Users and Groups

1. Navigate to Enterprise applications (not App registrations) and find the application.

2. Go to Users and groups > Add user/group.

3. Select a security group and assign its App Role(s).

4. Repeat for each group.

Step 5 - Configure the Search Engine for OIDC

Edit C:\ProgramData\Shinydocs\SearchEngine\config\opensearch-security\config.yml. This file defines how the search engine authenticates incoming requests. You need two authentication domains: basic auth for service accounts and OIDC for interactive users.

_meta: type: "config" config_version: 2 config: dynamic: authc: basic_internal_auth_domain: description: "Basic auth for Shinydocs Pro and admin accounts" http_enabled: true transport_enabled: true order: 0 http_authenticator: type: basic challenge: false authentication_backend: type: intern openid_auth_domain: description: "Entra ID SSO for Dashboards users" http_enabled: true transport_enabled: true order: 1 http_authenticator: type: openid challenge: false config: subject_key: preferred_username roles_key: roles openid_connect_url: https://login.microsoftonline.com/
      
       /v2.0/.well-known/openid-configuration authentication_backend: type: noop 
      

What each setting does:

• order: 0 on basic auth means it is checked first. If a request carries a username/password header (like requests from Shinydocs Pro), it is authenticated here. Browser requests without credentials fall through to OIDC.

• challenge: false on the basic domain prevents the browser from showing a username/password popup that would block the SSO redirect.

• subject_key: preferred_username extracts the user's UPN (e.g., jane.doe@contoso.com) from the token as their OpenSearch identity.

• roles_key: roles tells OpenSearch to read the App Role values from the roles claim in the JWT.

• type: noop means the search engine does not look the user up in its internal database after OIDC validation. Everything comes from the token.

Configure Role Mappings

Edit opensearch-security\roles_mapping.yml to connect the Entra ID App Role values to OpenSearch security roles. This file maps backend roles (the App Role values from the token) to OpenSearch security roles (the permission sets you define in roles.yml).

# --- Cluster-level roles --- all_access: reserved: false backend_roles: - "os_admin" description: "Entra os_admin gets full cluster access" readall: reserved: false backend_roles: - "os_analyst" description: "Entra os_analyst gets read-only access to all indices" opensearch_dashboards_user: reserved: false backend_roles: - "os_admin" - "os_analyst" - "os_dashboards_user" - "os_hr_viewer" - "os_legal_viewer" description: "All SSO users need Dashboards UI access" # --- Index-scoped roles (one per team) --- shinydocs_hr: reserved: false backend_roles: - "os_hr_viewer" description: "HR team gets read access to HR source aliases" shinydocs_legal: reserved: false backend_roles: - "os_legal_viewer" description: "Legal team gets read access to legal source aliases" 

Define Custom Roles in roles.yml

Add index-scoped roles to _{opensearch-security\roles.yml}. Each custom role specifies which index aliases the team can access and what actions they can perform. Use the alias names from your Shinydocs Pro Control Center sources.

Example: HR viewer role

This role grants read-only access to all sources whose aliases start with hr- (e.g., hr-policies, hr-onboarding, hr-employee-docs):

shinydocs_hr: cluster_permissions: - "cluster_composite_ops_ro" index_permissions: - index_patterns: - "hr-*" allowed_actions: - "read" - "search" tenant_permissions: - tenant_patterns: - "hr-team" allowed_actions: - "kibana_all_write" 

Example: Legal viewer role

Same pattern, scoped to legal source aliases:

shinydocs_legal: cluster_permissions: - "cluster_composite_ops_ro" index_permissions: - index_patterns: - "legal-*" allowed_actions: - "read" - "search" tenant_permissions: - tenant_patterns: - "legal-team" allowed_actions: - "kibana_all_write" 

How to adapt this pattern for your environment:

• Look at the source names in your Shinydocs Pro Control Center. If HR has sources named "HR Policies" and "HR Onboarding", their aliases will be hr-policies and hr-onboarding. A pattern of hr-* covers both.

• If a team's sources do not share a common prefix, you can list multiple specific aliases instead of a wildcard:

  •  index_permissions: - index_patterns: - "employee-handbook" - "benefits-guide" - "training-materials" allowed_actions: - "read" - "search" 

  • The tenant_permissions block is optional. Include it if you are using team-specific tenants. The kibana_all_write action allows users to create and edit saved dashboards and visualizations within that tenant.

  • If you are using the Global + Private tenant pattern instead, omit the tenant_permissions block entirely. Users will work in the Global tenant (for shared dashboards) and their Private tenant (for personal/team work).

Step 5.1 - Configure Tenants (if you are using them in your model)

If you are using team-specific tenants, add them to opensearch-security\tenants.yml:

hr-team: reserved: false description: "HR department workspace" legal-team: reserved: false description: "Legal department workspace" 

If you are using only the Global and Private tenants (Pattern A), youdo not need to modifytenants.yml.

Change the Default Admin Password

Before applying the security configuration, you must change the default password for the admin internal user. The default password ships with every Shinydocs Pro installation and is publicly known.

1. Open a command prompt and navigate to the security plugin's tools directory:

   cd C:\ProgramData\Shinydocs\SearchEngine\plugins\opensearch-security\tools 

   1. Run the password hashing tool to generate a bcrypt hash of your new password:

      hash.bat 

   2. When prompted, enter your new password. The tool will output a bcrypt hash string that looks something like:
      $2y$12$88IFVl6IfIwCFh5aQYfOmuXVL9j2hz/GusQb35o.4sdTDAEMTOD.K

   3. Copy the hash. Open C:\ProgramData\Shinydocs\SearchEngine\config\opensearch-security\internal_users.yml and replace the existing hash for the admin user:

      admin: hash: "$2y$12$
                
                 " reserved: true backend_roles: - "admin" description: "Admin user" 
                

   4. If you plan to create a dedicated service account for Shinydocs Pro (recommended), add it to the same file:

      shinydocs-service: hash: "$2y$12$
                
                 " reserved: false backend_roles: - "admin" description: "Service account for Shinydocs Pro" 
                

Apply the Security Configuration

Run the security admin tool to push the updated YAML files into the cluster. On Windows:

Step 6 - Configure Dashboards for OIDC

Add the following OIDC settings to opensearch_dashboards.yml, below the HTTPS settings you configured previously:

# Enable both SSO and basic auth on the login page opensearch_security.auth.multiple_auth_enabled: true opensearch_security.auth.type: ["openid", "basicauth"] # OIDC provider settings (from your Entra ID App Registration) opensearch_security.openid.connect_url: "https://login.microsoftonline.com/
      
       /v2.0/.well-known/openid-configuration" opensearch_security.openid.client_id: "
       
        " opensearch_security.openid.client_secret: "
        
         " opensearch_security.openid.base_redirect_url: "https://dashboards.corp.example.com" opensearch_security.openid.scope: "openid profile email" # Cookie handling for large Entra ID tokens opensearch_security.openid.extra_storage.cookie_prefix: security_authentication_oidc opensearch_security.openid.extra_storage.additional_cookies: 5 
        
       
      

Key settings:

• multiple_auth_enabled: true shows both an SSO button and a username/password form on the login page.

• base_redirect_url must exactly match the Redirect URI configured in Entra ID (including https, hostname, and port).

• additional_cookies: 5 accommodates larger Entra ID tokens. Increase this if users experience login failures.

Restart the Dashboards service after saving.

Step 7 - Verify Everything Works

Test SSO Login

1. Open https://dashboards.corp.example.com in a browser.

2. You should see a login page with both a username/password form and an OpenID Connect login button.

3. Click the OIDC button. You should be redirected to the Microsoft Entra ID sign-in page.

4. Sign in with an account that has been assigned an App Role.

5. After authentication, Dashboards should load. Check your identity and roles under the Security menu.

Verify Role Mapping

Once logged in via SSO, confirm:

• Username matches the user's UPN (e.g., jane.doe@contoso.com).

• Backend roles lists the App Role values assigned to that user (e.g., os_analyst).

• Mapped roles shows the corresponding OpenSearch roles (e.g., readall, opensearch_dashboards_user).

Test Basic Auth

On the same login page, use the username/password form to sign in as the admin internal user. This confirms that basic auth still works, which is essential for Shinydocs Pro's backend connection and for emergency access if Entra ID is unavailable.

Step 8 - Connect Shinydocs Pro to the Secured Services

Shinydocs Pro communicates with the search engine and dashboards as a backend service. It uses basic authentication (username and password) over HTTPS. It does not use OIDC. This is the intended design: the Pro application reads and writes index data programmatically, so it authenticates with a service account, not an interactive user.

After enabling HTTPS, you need to update the Shinydocs Pro Control Center to use the new HTTPS URLs and credentials.

Update Service URLs and Credentials

1. Open the Shinydocs Pro Control Center in your browser.

2. Navigate to Settings > Services.

3. Under Search engine:

   1. Change the URL from http://localhost:9200/ to https://localhost:9200/. Since Shinydocs Pro connects to the search engine locally, localhost is the correct hostname here.

   2. Enter the Username and Password for the internal service account (e.g., admin or a dedicated account you created in internal_users.yml).

   3. If your certificates are signed by an internal CA that is not in the server's trusted root store, check Allow invalidated certificates. For certificates from a trusted CA, leave this unchecked.

4. Under Search dashboards:

   1. Change the URL to https://dashboards.corp.example.com/.

   2. Enter the same (or a separate) service account credentials.

   3. Configure the certificate checkbox as above.

5. Save the settings.

Best Practices for the Service Account

• Use a dedicated service account rather than the default admin user. Create a new internal user in internal_users.yml with a strong, randomly generated password and only the permissions Shinydocs Pro needs.

• Rotate the password according to your organization's credential policy. When you rotate, update both internal_users.yml (then re-run securityadmin) and the Shinydocs Pro Control Center settings.

• Do not use OIDC credentials for the Shinydocs Pro service connection. The Pro application is a backend service and must use basic auth.

Troubleshooting

This section covers common issues you may encounter while securing the Shinydocs Search Engine, Dashboards, and OIDC single sign-on. Issues are grouped by the stage of the setup where they typically appear.

General Diagnostic Steps

Before diving into specific symptoms, gather the following information. This will help you (or Shinydocs Support) resolve problems faster.

Enable Debug Logging for the Security Plugin

Add the following lines to the Search Engine's log4j2.properties file (located in the config directory alongside opensearch.yml), then restart the Shinydocs Search Engine service:

logger.securityjwt.name = com.amazon.dlic.auth.http.jwt

logger.securityjwt.level = trace

This produces detailed output in the Search Engine logs showing exactly how each incoming request is authenticated, which claims are extracted from tokens, and why authentication may be failing. Disable trace logging after troubleshooting, as it generates a large volume of log data.

Where to Find Logs

• Search Engine logs: C:\ProgramData\Shinydocs\SearchEngine\logs\

• Dashboards logs: Check the Dashboards service console output or the logs directory in your Dashboards installation folder.

• Control Center logs: Available in Settings > Logs within the Control Center UI, or download them using the download button for a support ticket.

• Windows Event Viewer: Check the Application and System logs for service start/stop failures.

Decode the Entra ID Token

If SSO login completes but role mapping or identity is wrong, decode the token to inspect its claims. After signing in via OIDC, capture the token from browser developer tools (Network tab, look for the callback request) and paste it into https://jwt.ms to view the claims. Confirm that the "roles" claim contains the expected App Role values and that the "preferred_username" claim matches the expected user identity.

TLS and Certificate Issues

These issues typically appear during Step 1 (Prepare TLS Certificates) and Step 2 (Enable HTTPS on the Search Engine).

OIDC and Single Sign-On Issues

These issues relate to Steps 4 through 7 (Entra ID configuration, Search Engine OIDC config, Dashboards OIDC config, and verification).

Role Mapping and Access Issues

These issues appear after OIDC is working but users cannot see the expected data or UI elements.

Shinydocs Pro Control Center Connection Issues

These issues appear when connecting the Shinydocs Pro Control Center to the secured Search Engine and Dashboards (Step 8).

DNS Issues

Still Stuck?

If you have worked through the relevant sections above and the issue persists:

1. Collect the Search Engine logs (with trace-level security logging enabled), Dashboards logs, and Control Center logs.

2. If the issue involves OIDC, capture a decoded copy of the Entra ID token (redact any sensitive values).

3. Submit a support ticket at https://shinydocs.atlassian.net/servicedesk/customer/portal/1 with the above information attached.

For issues specific to OpenSearch security configuration (not related to Shinydocs Pro itself), the OpenSearch documentation provides additional troubleshooting guidance at https://docs.opensearch.org/latest/troubleshoot/openid-connect/ .