It’s been an article of faith for the past 25 years that 80% of information in the organization is unstructured and unmanaged and yet no one can seem to dig up the source of that ubiquitous stat. John Mancini is a well known industry strategist, writer, keynote speaker, former president of AIIM and host of his own video series The OxyMorons so he’s no stranger to information management. He’s since polled thousands of knowledge workers about the volume of information they’re facing and how much is actually unstructured.
From there it’s a throwback to the birth of ECM. Back in the 90’s ECMs were purpose built to manage and automate mission critical, document intensive, large scale processes at organizations. But that was tied to a limited amount of information. The scale has exploded and organizations need to let go of unrealistic expectations around how much records management the average knowledge work is inclined to perform.