Accessibility Policy

Shinydocs is committed to maintaining an accessible environment for persons with disabilities by serving our team and clients in a manner which respects their dignity and independence and permits equal access to our services.

We have established policies, practices and procedures for the delivery of our services to persons with disabilities, as required by the Accessibility Standards for Customer Service enacted under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).

Our Client Service Accessibility Policy is available to any person upon request. It describes our policies, practices and procedures relating to:

  • Providing services to persons with disabilities
  • The use of assistive devices, service animals and support persons by persons with disabilities
  • Team training
  • Our feedback process

Working at Shinydocs

Shinydocs is committed to provide a barrier-free and inclusive work environment where everyone belongs. We want our team to be able to do their best work, be their whole selves and experience their full potential. We are an equal opportunity employer. All employment decisions are based on business and  job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

If you require support and/or accommodation during any phase of our hiring process, please connect with our People Experience Team at We’ll work to learn more about your needs to provide you the best experience possible. Please know that all information received in relation to accommodation will be kept confidential.  

Not sure if you have enough or the right experience for one of our open positions? Apply anyways. Only 1% of candidates will ever meet every single requirement on most job postings. It’s not a big deal if you don’t meet all our requirements. Diversity of our talent’s backgrounds, skills, experiences and education is what makes us stronger. If you are passionate about what you do, are a great colleague, interested in learning, and willing to work hard, we want to hear from you.

We invite feedback on our candidate experience and how our services are delivered to people with disabilities. Please contact our People Experience team by email at We will acknowledge your feedback directly as well as communicate any resulting actions.

Customer Service: Shinydocs is committed to providing accessible customer service. This means that we will provide services to people with disabilities with the same high quality and timely service as all others. For support and/or accommodation requests please reach out to our People Experience Team, in confidence, by email at

Accessibility Committee: We are committed to creating an inclusive work environment and ensure we consider accessibility standards in all areas of our business including how and where we work, how we develop our products, communicate to our clients, etc. 

  • Shinydocs created an Accessibility Committee, with representation from across the company that supports Shinydocs in developing our internal accessibility standards, implementing quality assurance processes and procedures, providing web and digital accessibility support and raising accessibility awareness within and outside the organization.
  • The team leading this work is our Accessibility Committee
  • The committee started in 2021 and is ongoing 

Multi-year Accessibility Plan

Shinydocs is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. We want to lead by example in making Ontario an accessible province for all Ontarians and are working hard to remove and prevent barriers to accessibility for our candidates, our team and our clients. This plan highlights some of the steps Shinydocs is taking to meet those requirements.

Our Website: Shinydocs is committed to ensuring that our website meets the appropriate accessibility standards. We are currently in the planning stages of a complete website rebuild. To ensure equal access to electronic and information technologies, we will be developing our website to meet the standards in recognition of persons with disabilities. 

  • Action: We will ensure that we comply with WCAG 2.1 AA standards and will make ongoing amendments to the website, as required. 
  • The team leading this work is our Marketing & Communications Team

Employment Practices: Shinydocs is committed to fair and accessible employment practices.

Candidate Experience

  • We have added a standard question to all our job applications about the importance of building inclusive work environments and made it easier to request accommodations throughout the interview process. 
  • We have begun to build an Accessible Interview Guide for our hiring managers. 

Building An Inclusive Work Environment

We have recently completed a DEI survey with a third party and are currently developing recommendations which include enhancing our candidate experience

  • The team leading this work is our People Experience Team
  • The development and rollout out of our action plan will be ongoing.

We will continue to create opportunities for an open environment where new and existing team members can easily report any accessibility barriers and accommodation throughout their experience at Shinydocs. On each request, we will develop individual accommodation plans and will prepare return-to-work plans for any team member who has been on leave.

  • The team leading this work is our People Experience Team
  • This work is ongoing

Training: Shinydocs is committed to providing training to meet the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

We ensure that all team members are aware of where to locate our AODA policies and complete the required training during orientation. The training includes an introduction of AODA and its purposes, who to reach out to obtain support using equipment or devices available at Shinydocs’ offices or otherwise provided by Shinydocs that may help with the provision of services to a person with a disability, what to do if a person with a disability is having difficulty accessing Shinydocs’ services, etc.

  • The team leading this work is our Accessibility Committee & People Experience Team
  • This work is ongoing

Software Utilities: Did you know that Adobe’s PDF Converter allows you to convert regular PDF files to html. One of the required standards is providing, where applicable, an HTML alternative to PDF files.

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