Meet Aaron Smit, Director of IT, and Meaghan Reid, Director of Legislative & Legal Services for the Town of Milton.
They came at the same problem from different sides, but the stakes were the same.
For Aaron, the challenge was scale and mess. He couldn’t control every process, repository, or file that staff created. Content lived everywhere. Teams worked differently. And despite best efforts, Milton’s data continued to grow messier, riskier, and harder to manage.
For Meaghan, the concern was defensibility and trust. Records needed to be governed consistently, retained properly, and produced confidently — without relying on manual processes or hoping content was stored “in the right place.”
Neither IT nor Legal caused the problem. And neither could solve it alone.
They also knew what wouldn’t work: forcing staff to change how they worked, where they saved content, or how they collaborated.
So instead, Milton took a different approach with Shinydocs— one that governed information where it already lived, aligned IT and Legal around the same rules, and created confidence across the organization.
The results speak for themselves.
Today, the Town of Milton has demonstrated compliance, achieved complete coverage across its content, and built massive trust in its data. Their work has been recognized with awards for information governance excellence — proof that when technology, policy, and people move together, governance doesn’t slow work down.
It provides instant proof of:
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