World-Class Customer Support

“It’s been a pleasure working with Shinydocs. They made the implementation process easy and accessible and they offered the flexibility we needed to get Shinydocs installed with minimal disruption for our staff. It felt more like a partnership than a vendor relationship.”

Eddy Villar, Information Technology Team Lead

Accomplish Your Goals Faster with an Experienced Team

 The Customer Success team helps you make the most of our solutions by backing up our products with a world-class technical team which is composed of Technical Support Specialists, Client Engagement Managers, Technical Consultants, and Enablement/Training experts.

Your Personal Customer Concierge

The minute you make the decision to work with Shinydocs, you’re assigned a Client Engagement Manager who serve as your:

  • Go-To Person: They’ll help you with everything from implementation to strategy building.
  • Internal Advocate: They’ll work with you on any escalations or special requests.

Technical Talent on Call

There’s no 1-800 standing between you and the answer to your question thanks to:

  •  Easily accessible tech support: You can reach a member of the Shinydocs Help Desk through phone, web conferencing, or email
  • Support Portal: You can create and track a ticket for tech support issues through our Customer Support portal

Documentation Portal and Training Academy​​

Get answers to your questions on your own schedule through our self-serve options:

  • Shinydocs Academy: Learn more about Shinydocs solutions through our engaging and informative learning modules.
  • Technical Documentation: Access hundreds of hours of training materials, product documentation, and Knowledge Base articles via our Help Portal without having to contact a member of the Shinydocs team.

Chat with one of our knowledgeable specialists who can help you get started quickly and get immediate results.

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