World-Class Customer Support
The best enterprise software implementation experience on the market.
Trusted by:
Accomplish your data goals faster with an experienced team and world-class Customer Success program.
Shinydocs’ software helps you fully understand and optimize your data. The Customer Success team helps you make the most of our solutions by backing up our products with a world-class technical team which is composed of Technical Support Specialists, Client Engagement Managers, Technical Consultants, and Enablement/Training experts.
Accomplish your data goals faster with an experienced team and world-class Customer Success program.
Shinydocs’ software helps you fully understand and optimize your data. The Customer Success team helps you make the most of our solutions by backing up our products with a world-class technical team which is composed of Technical Support Specialists, Client Engagement Managers, Technical Consultants, and Enablement/Training experts.
Your Personal Customer Concierge
The minute you make the decision to work with Shinydocs, you’re assigned a Client Engagement Manager who serve as your:
Go-To Person: They’ll help you with everything from implementation to strategy to billing.
Internal Advocate: They’ll work with you on any escalations or special requests. 
Your Personal Customer Concierge
The minute you make the decision to work with Shinydocs, you’re assigned a Client Engagement Manager who serve as your:
Go-To Person: They’ll help you with everything from implementation to strategy building.
Internal Advocate: They’ll work with you on any escalations or special requests.
Your Personal Customer Concierge
The minute you make the decision to work with Shinydocs, you’re assigned a Client Engagement Manager who serve as your:
Go-To Person: They'll help you with everything from implementation to strategy building.
Internal Advocate: They'll work with you on any escalations or special requests.
Technical Talent on Call
There’s no 1-800 standing between you and the answer to your question thanks to:
Easily accessible tech support: You can reach a member of the Shinydocs Help Desk through phone, web conferencing, or email
Support Portal: You can create and track a ticket for tech support issues through our Customer Support portal
Technical Talent on Call
There’s no 1-800 standing between you and the answer to your question thanks to:
Easily accessible tech support: You can reach a member of the Shinydocs Help Desk through phone, web conferencing, or email
Support Portal: You can create and track a ticket for tech support issues through our Customer Support portal
Documentation Portal and Training Academy
Get answers to your questions on your own schedule through our self-serve options:
Shinydocs Academy: Learn more about Shinydocs solutions through our engaging and informative learning modules.
Technical Documentation: Access hundreds of hours of training materials, product documentation, and Knowledge Base articles via our Help Portal without having to contact a member of the Shinydocs team.
Documentation Portal and Training Academy
Get answers to your questions on your own schedule through our self-serve options:
Shinydocs Academy: Learn more about Shinydocs solutions through our engaging and informative learning modules.
Technical Documentation: Access hundreds of hours of training materials, product documentation, and Knowledge Base articles via our Help Portal without having to contact a member of the Shinydocs team.
Shinydocs is with you for every step of your strategic project
“Together with Shinydocs, we delivered a solution which has simplified our users’ lives, made onboarding new staff more efficient, and helped improve compliance and information accuracy.”
Graeme Riley, CIO at Dunedin City Council
Ready to improve your File Share Management?
Chat with one of our knowledgeable specialists who can help you get started with the right solution based on your goals. Start Now and See Results in Less Than 30 Days.
On-Prem to Sharepoint
Prepare your data quickly and easily for your Sharepoint Online migration
Government ATIP and FOIA
Reduce ATIP response times from hours, day, or years to seconds
Migration to the cloud
Prepare your data quickly and easily for your migration to the cloud
Ready to Accomplish Your Data Goals?
Chat with one of our knowledgeable specialists who can help you get started with the right solution based on your goals.
Ready to improve your File Share Management?
Chat with one of our knowledgeable specialists who can help you get started with the right solution based on your goals. Start Now and See Results in Less Than 30 Days